Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Bury Metropolitan Borough Council (23 018 631)

Category: Housing Date: 07-Jul-2024

Summary

We found fault by the Council on Mrs G’s complaint about its decision to cancel her Right to Buy application. It failed to make her a written offer within 8 weeks, failed to tell her of her right to seek a remedy through the courts when it cancelled her application, and failed to make and retain evidence of the request for advice, along with the advice received, from a third party. The agreed action remedies the injustice caused.

Service improvements

The Council agreed to review why it did not provide an offer within 8 weeks of the Right to Buy application.The Council agreed to review why it failed to advise of the right to seek a remedy at court.The Council agreed to remind relevant officers of the need to make and retain requests for advice and the advice received from the government Right to Buy Help Team.

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