Bury Metropolitan Borough Council (24 022 770)

Category: Environment and regulation Date: 24-Sep-2025

Summary

Mr X complained about how the Council handled his waste collections. He stated on several occasions the Council failed to collect his bins, did not fully empty them, and did not return them to his property. The Council was at fault for several missed collections and for not fully emptying Mr X’s bins. It apologised to Mr X for the lack of service. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to carry out further monitoring for two months to ensure Mr X’s bins are fully emptied.

Service improvements

Bury Metropolitan Borough Council (24 016 941)

Category: Environment and regulation Date: 05-Aug-2025

Summary

Mr B complained the Council has repeatedly left his bins blocking access to his driveway after collections, despite assuring him this would be resolved. The Council was at fault. It continued to leave Mr B’s bins blocking his driveway, after agreeing to leave them elsewhere. It also demonstrated poor record-keeping by not evidencing how and when it monitored his collections and carried out site visits. Because of the fault, Mr B could not safely access his driveway on several occasions; he suffered frustration and uncertainty; and it meant he continued to contact the Council to report the issue. The Council will issue a staff briefing and review its collection monitoring procedures.

Service improvements