Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Bury Metropolitan Borough Council (23 017 296)

Category: Environment and regulation Date: 13-Aug-2024

Summary

Mrs X complained the Council did not properly consider her concerns about a build-up of waste outside her neighbour’s property. She says this has caused avoidable stress and anxiety to the family and means she cannot use parts of her house or garden. We found fault by the Council. The Council has agreed to provide Mrs X with an apology and financial remedy, and to review the case to identify what further action may be taken.

Service improvements

Remind staff to consider reports of alleged anti-social behaviour in line with the Council’s wider anti-social behaviour powers, including the Environmental Protection Act 1990 and Anti-social Behaviour, Crime and Policing Act 2014, not just as part of a review of tenancy agreementsRemind staff to signpost complainants to the anti-social behaviour case review process.

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