Bury Metropolitan Borough Council (23 008 274)

Category: Education Date: 16-May-2024

Summary

Ms X complained the Council failed to provide an education for her child since leaving school and the apprenticeship broke down. We found fault with the Council for delaying reviewing Ms X’s child’s Education and Health Care Plan for nearly two years outside the timescales. We also found fault with the Council failing to provide both provision in the Education and Health Care Plan and suitable education or training to a child aged between 16 and 18 years old for fifteen months. We also found fault with the Council for poor handling of Ms X’s contacts and complaints. The Council agreed to complete an annual review for Ms X’s child’s Education and Health Care Plan and produce a final amended Education and Health Care Plan. The Council also agreed to confirm the education provision it is putting in place for Ms X’s child. The Council agreed to provide training and guidance to staff about adhering to the review timescales and its responsibility to provide education and training to 16 to 18 year olds. The Council also agreed to Council apologise to Ms X and Y, pay Ms X £400 for the distress and inconvenience it caused and £1,000 for the uncertainty and lost opportunity it caused to Ms X’s child.

Service improvements