Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bury Metropolitan Borough Council as a CSV file.

  • Bury Metropolitan Borough Council (20 012 308)

    Category: Education Date: 10-Sep-2021

    Summary

    Miss X complained the Council delayed reviewing and amending her son, Y’s Education, Health and Care plan in preparation for his transition to post-16 education. The Council was at fault for not providing a formal decision after reviewing Y’s E, Health and Care plan and not securing the provision it specified. The Council agreed to apologise for the delay and pay Y £2700 to recognise his loss of education and social development and the impact on his wellbeing.

    Service improvements

    The Council has agreed to improve its communication with families in relation to Special Educational Needs cases by: acknowledging correspondence from families within 24 hours; making 'keep in touch' phone calls or emails to families with particular issues; and having a named Special Educational Needs case worker for each child or young person.

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