Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bury Metropolitan Borough Council as a CSV file.

  • Bury Metropolitan Borough Council (22 015 322)

    Category: Benefits and tax Date: 10-Aug-2023

    Summary

    The Council was at fault for failing properly to consider Ms X’s application for financial assistance from its support fund to help her meet the costs of fleeing domestic abuse. The Council was also at fault for sending its response to Ms X’s complaint to several Council officers without explaining the reason to Ms X. The Council has agreed to apologise, make a new decision on Ms X’s application, and act to improve its services.

    Service improvements

    The Council has agreed to provide guidance to relevant staff about the circumstances in which people fleeing domestic abuse can apply for assistance from the support fund.The Council has agreed to remind staff with responsibility for responding to complaints that complainants should be able to complain in private and that where the complaint concerns sensitive or personal details, such as of domestic abuse, distribution of the complaint and response should usually be kept to a minimum.

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