Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bury Metropolitan Borough Council as a CSV file.

  • Bury Metropolitan Borough Council (22 005 900)

    Category: Benefits and tax Date: 02-Mar-2023

    Summary

    Mr X complained the Council has overcharged him Council Tax and failed to consider his appeals or application for a Discretionary Council Tax Reduction. We found fault with the Council for delaying its decisions on Mr X’s applications and appeals about his Council Tax. The Council agreed to provide Mr X with a list of information it needs and provide a decision on Mr X’s application and appeals. The Council also agreed to consider inserting timeframes into its Council Tax policies. The Council agreed to apologise to Mr X and pay him £500 for the avoidable distress, frustration and inconvenience caused.

    Service improvements

    The Council will consider inputting timescales into its policies for completing consideration of applications and appeals relating to Council Tax. Namely, applications for single person discount and Discretionary Council Tax Reductions and appeals made to the Council about Council Tax.

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