Bury Metropolitan Borough Council (22 014 364)

Category: Adult care services Date: 06-Jun-2023

Summary

Mrs X complained that a care provider commissioned by the Council to support her adult daughter, Miss D, failed to properly investigate injuries to Miss D’s arms, prevented her from entering Miss D’s home pending the outcome of a safeguarding investigation in relation to another resident and disclosed information about the situation to a third party. We found the Council was at fault in that the care provider failed to keep Mrs X informed about Miss D’s injuries, delayed in collecting Miss D’s prescribed medication for the injuries and disclosed confidential information to a third party. In recognition of the injustice caused, the Council has agreed to apologise and make a symbolic payment.

Service improvements

Bury Metropolitan Borough Council (21 006 547)

Category: Adult care services Date: 26-Jul-2023

Summary

Mr X complains about a Section 117 after care package provided by the Council. The Council is at fault as Mr X did not consistently receive his full package of care. There is also no evidence to show the Council sent the wellbeing and recovery plans to Mr X. These faults caused uncertainty to Mr X which the Council has agreed to remedy by apologising and making a payment of £300 to him. There is no evidence to show the Council coerced Mr X into accepting a care package or that it failed to consider a request to increase his care package and request for a personal budget.

Service improvements