Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bury Metropolitan Borough Council as a CSV file.

  • Bury Metropolitan Borough Council (22 005 797)

    Category: Adult care services Date: 06-Dec-2022

    Summary

    Mrs Y complained about the Council’s decision to change her daughter Miss X’s care agency and failing to complete a financial assessment review when she requested one. This has caused significant stress to her and Miss X. We find fault by the Council. The Council has agreed to our recommendations to address this injustice.

    Service improvements

    Issue written reminders to relevant staff to ensure they are aware of:· Point 10.26 of the care and support statutory guidance which says Councils should not set arbitrary upper limits on the costs it is willing to pay to meet needs through certain routes. · Point 8.17 of the care and support statutory guidance which says Council’s should reassess a person’s ability to meet care costs at the request of the person.

  • Bury Metropolitan Borough Council (21 015 516)

    Category: Adult care services Date: 27-Jul-2022

    Summary

    there was fault by Bury Metropolitan Borough Council in that it delayed refunding payments for overcharged domiciliary care. This caused injustice. The Council will take the action agreed to recognise this and to ensure such problems do not recur.

    Service improvements

    The Council says it has introduced a new finance and payment system that will ensure that problems such as that experienced by the complainant in this case will not recur in future. The Council will provide us with further details of this and say how this new system will ensure such problems will not recur.

  • Bury Metropolitan Borough Council (21 013 858)

    Category: Adult care services Date: 13-Sep-2022

    Summary

    Ms X complains the Council prevented her from accessing social care and support. We have not found the Council at fault for failing to help Ms X engage with the process. We have found faults in how the Council ensured suitable advocacy was in place, some of which caused Ms X an injustice. We have not found the Council actively sought to restrict Ms X’s access to social care services.

    Service improvements

    The Council will remind staff assessing individual care and support needs that it is the Council's duty to appointment a suitable advocate for those in need of one.

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