Bury Metropolitan Borough Council (23 020 511)

Category: Planning Date: 17-Mar-2025

Summary

Mr X complained the Council has failed to properly investigate his concerns about unauthorised development and activities at an industrial site next to his home which are unsightly and cause noise nuisance. We found the Council’s failure to properly investigate Mr X’s concerns about the use and appearance of the site in a timely manner is fault. This fault has caused Mr X frustration, distress and uncertainty. The Council has agreed to apologise and make a payment to Mr X to address this injustice. It has also agreed to take action to improve its service.

Service improvements

Bury Metropolitan Borough Council (23 018 631)

Category: Housing Date: 07-Jul-2024

Summary

We found fault by the Council on Mrs G’s complaint about its decision to cancel her Right to Buy application. It failed to make her a written offer within 8 weeks, failed to tell her of her right to seek a remedy through the courts when it cancelled her application, and failed to make and retain evidence of the request for advice, along with the advice received, from a third party. The agreed action remedies the injustice caused.

Service improvements

Bury Metropolitan Borough Council (23 017 296)

Category: Environment and regulation Date: 13-Aug-2024

Summary

Mrs X complained the Council did not properly consider her concerns about a build-up of waste outside her neighbour’s property. She says this has caused avoidable stress and anxiety to the family and means she cannot use parts of her house or garden. We found fault by the Council. The Council has agreed to provide Mrs X with an apology and financial remedy, and to review the case to identify what further action may be taken.

Service improvements

Bury Metropolitan Borough Council (23 008 274)

Category: Education Date: 16-May-2024

Summary

Ms X complained the Council failed to provide an education for her child since leaving school and the apprenticeship broke down. We found fault with the Council for delaying reviewing Ms X’s child’s Education and Health Care Plan for nearly two years outside the timescales. We also found fault with the Council failing to provide both provision in the Education and Health Care Plan and suitable education or training to a child aged between 16 and 18 years old for fifteen months. We also found fault with the Council for poor handling of Ms X’s contacts and complaints. The Council agreed to complete an annual review for Ms X’s child’s Education and Health Care Plan and produce a final amended Education and Health Care Plan. The Council also agreed to confirm the education provision it is putting in place for Ms X’s child. The Council agreed to provide training and guidance to staff about adhering to the review timescales and its responsibility to provide education and training to 16 to 18 year olds. The Council also agreed to Council apologise to Ms X and Y, pay Ms X £400 for the distress and inconvenience it caused and £1,000 for the uncertainty and lost opportunity it caused to Ms X’s child.

Service improvements