There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Bury Metropolitan Borough Council (23 012 103)
Statement Upheld Housing benefit and council tax benefit 06-May-2024
Summary: Ms X complains about the Council’s decision to refuse her application for a Discretionary Housing Payment causing distress and financial hardship. We have found no evidence of fault in the way the Council consider Ms X’s request for a Discretionary Housing Payment. But we found fault in the Council decision letter to Ms X about her application. The Council has apologised and provided a full explanation for its decision to Ms X which is suitable action for it to take. So, we have completed our investigation.
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Bury Metropolitan Borough Council (24 016 889)
Statement Upheld Allocations 19-Feb-2025
Summary: We will not investigate this complaint about a property the Council offered to the complainant in error. This is because the Council has provided a satisfactory response.