Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (22 004 347)

    Category: Planning Date: 22-Mar-2023

    Summary

    Mr X complained about the Council’s decision to approve a planning application on land next to his home. There was evidence of fault in the way the decision was made. The Council has agreed to take action to avoid recurrence of the fault.

    Service improvements

    The Council was at fault in the way a decision to approve a planning application was made. To avoid recurrence of the fault, the Council agreed to consider its working practices and procedures to ensure:case officer reports contain accurate and sufficient information that explains its processes and reasons; andit has adequate checking procedures to ensure information is accurate and adequate, before decisions are made.

  • Buckinghamshire Council (21 010 493)

    Category: Planning Date: 03-Apr-2022

    Summary

    Mr X complained the Council failed to take action when a neighbour removed a hedge and trees in a conservation area affecting his privacy. There is no fault in failing to consider a Tree Preservation Order as the Council was not aware the trees had been removed. However, the Council delayed in starting an enforcement investigation and it should apologise for this.

    Service improvements

    Remind officers dealing with complaints that the Council is one organisation and so should pass information itself to relevant departments rather than expect the complainant to do this.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings