Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (21 004 904)

    Category: Planning Date: 28-Jan-2022

    Summary

    Mrs X complained about how the Council approved a planning application near her home and how it dealt with her reports the planning permission had been breached. There was fault in how the Council first accepted assurances of the developer without evidence. However, the Council later made a site visit and reviewed its decision. There was no fault in how the Council made this second decision. The Council has apologised for the initial fault and delays in responding to Mrs X’s complaint, which was a suitable remedy. The Council also agreed to remind its planning officers about the importance of basing decisions on evidence.

    Service improvements

    The Council agreed to remind its planning enforcement officers of the need to made decisions based on impartial evidence and critically evaluate assurances given by developers who have an interest in planning enforcement investigations.

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