Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (23 011 833)

    Category: Housing Date: 13-Jun-2024

    Summary

    Ms X complained the Council failed to award her the correct priority under its housing allocations scheme and delayed dealing with her homelessness. The Council was at fault as it failed to consider whether it owed her the relief duty and to offer interim accommodation, delayed reviewing her banding request and delayed determining her housing priority. This caused her uncertainty and distress. The Council has agreed to apologise, make a payment and review its procedures. It has already provided guidance to staff.

    Service improvements

    The Council will provide training/guidance to remind staff that where it has reason to believe someone may be eligible for assistance, homeless and may be in priority need, it has a duty to provide interim accommodation while it makes inquiries into what duty it owes. Reason to believe is a low bar. An offer of interim accommodation should be a specific property that is actually available to the individual and suitable for their household.

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