Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Buckinghamshire Council (23 009 068)

Category: Environment and regulation Date: 07-Feb-2024

Summary

Mr X complained about the Council’s waste collection service. He says despite the Council’s monitoring of his waste collection, it has failed to return his bins to the agreed point and has carried out partial collections. Mr X says the Council’s actions have caused him avoidable frustration. We found fault by the Council and the Council has agreed to apologise to Mr X and create an action plan to identify ways of improving its performance.

Service improvements

Remind staff to accurately record reports of missed or partial collections and non-returned bins.Review its waste collection monitoring arrangements to ensure they are robust and effective in identifying and resolving any problemsProduce an action plan to identify ways of improving its staff performance regarding its waste collection service. The action plan should include a timeframe for any action to be taken.

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