Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (21 004 656)

    Category: Education Date: 22-Feb-2022

    Summary

    Mr and Mrs B complained the Council failed to finalise their two children’s amended Education, Health and Care Plans within the statutory timescales after its annual reviews. They also said it caused delays in paying the agreed personal budgets and its complaint’s process was flawed. The Council apologised and accepted it was at fault for errors and delays in finalising the EHC Plans and paying the personal budgets. It also accepts it failed to respond to some communication. We found the Council’s apology was not enough. It agreed to make payment to Mr and Mrs B to acknowledge the distress and time and trouble they experienced. It also agreed make payment for their children’s lost special education needs provision.

    Service improvements

    The Council will remind its staff about the process and statutory timescales for amending EHC Plans following an annual review.The Council will remind its Send and Finance Team about the importance of ensuring payments of personal budgets for special educational needs are paid to parents without delay, and before the provision is due to start.The Council will share any outcomes of its intended meeting between its SEND Team and its councillor.

  • Buckinghamshire Council (21 004 622)

    Category: Education Date: 04-Mar-2022

    Summary

    Mr X complained the Council failed to provide his son, F, with alternative provision or any education between February 2020 and July 2021. The Council failed to provide alternative provision for F between September and December 2020. The Council agreed to pay Mr X a total of £1650 to acknowledge F’s lost educational opportunity and for the upset and uncertainty caused to him.

    Service improvements

    The Council agreed to review how it manages children who are out of education for reasons other than exclusion and illness. The review should include a reminder to staff that where the Council cannot reintegrate a child back into school or decides not to take legal action for non-attendance then it has a duty to provide alternative provision.

  • Buckinghamshire Council (20 010 415)

    Category: Education Date: 20-Oct-2021

    Summary

    Mrs B complained the Council did not provide suitable school transport for her daughter and she missed education. Mrs B also complained the Council used a shoulder strap connector when transporting her daughter which caused her distress. We found fault with the Council for a delay in its complaint handling. However, this delay did not cause Mrs B significant injustice.

    Service improvements

    The Council will provide those involved in school transport appeals and the complaints procedure with guidance to help them distinguish between an appealable issue and a complaint.

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