Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (24 000 956)

    Category: Children's care services Date: 16-Oct-2024

    Summary

    Mr B complains about the Council’s refusal to consider his complaint as it found it had already been considered in a completed children’s statutory complaint process. We found the Council at fault. This is because Mr B’s new complaint relates to matters which were different, a different period of time, and if upheld, may justify further remedies.

    Service improvements

    The Council will remind its complaints handling staff to properly consider whether a new complaint is different to previous or ongoing complaints from a complainant. If there are parts which has not been addressed through the complaints process, it should investigate and respond within the timescales for the children’s statutory complaints process, or its corporate complaints process (as appropriate).

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