Buckinghamshire Council (24 012 444)

Category: Adult care services Date: 28-May-2025

Summary

Mr X complained that the Council delayed completing a financial assessment when the late Mrs A’s assets fell below the threshold amount and then gave incorrect information about the amount it could fund, as well as involving the family in care home assessments for the purpose of establishing a budget. We found fault by the Council which caused injustice to Mrs A’s family and the Council has now agreed a remedy.

Service improvements

Buckinghamshire Council (24 008 864)

Category: Adult care services Date: 15-May-2025

Summary

Mr X complained the Council charged the late Mrs Y for respite care after telling the family it would be free. He also complained Mrs Y spent longer than planned in respite care due to the Council’s poor communication and management of the case. This caused the family distress. We found the Council at fault for failing to provide clear and timely information about charges for Mrs Y’s respite care. But we did not find the Council at fault over the time Mrs Y spent in respite. The Council agreed to apologise and make a symbolic payment for the distress caused.

Service improvements