Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (23 000 953)

    Category: Adult care services Date: 30-Nov-2023

    Summary

    Ms C complains the Council failed to provide a direct payment to pay towards the cost of a live in carer for her mother, Mrs D. The Council is at fault for not properly considering Ms C’s request. However we cannot say on balance this would have caused Mrs D additional financial injustice. To remedy the complaint the Council has agreed to apologise to Mrs D, make a symbolic payment to Ms C for her time, trouble, and distress. It will also remind and where necessary provide staff training about the completion of assessments and setting personal budgets.

    Service improvements

    Remind staff and if suitable provide training about completing assessments, setting personal budgets and support planning which is holistic and considers individual preferences and goals.Remind staff and if appropriate provide training about the importance of best interest decisions and considering the least restrictive options when considering how to meet needs.

  • Buckinghamshire Council (22 015 507)

    Category: Adult care services Date: 03-Jul-2023

    Summary

    The Council failed to accurately assess Mrs Y’s financial circumstances when she went into residential care. There are numerous and serious failings by the Council which demonstrate poor practice. This caused Mrs Y’s husband and daughter a significant and personal injustice. The Council has agreed to remedy this.

    Service improvements

    Following a detailed case review, the Council identified further learning in respect of its charging policy and use of third-party top-ups. It intends to organise focused sessions to highlight when it must apply a third-party top-ups.

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