Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (22 000 802)

    Category: Adult care services Date: 30-Nov-2022

    Summary

    Mrs X complained on behalf of Mr Y. She complained about the Council’s delay in assessing Mr Y’s care and support needs. The Council was at fault for the delays with completing Mr Y’s care needs assessment and delays with providing him with the appropriate provisions agreed in his support plan. This caused injustice to Mr Y and Mrs X. The Council will take action to remedy the injustice caused.

    Service improvements

    The Council has agreed to:provide the Ombudsman with evidence of the Council’s:a) streamlined allocation referral process(es) for service users’ care needs assessment requestsb) review of the roles and responsibilities of teams on care needs request allocation referrals and assessment c) review of the joint working practices between teams to ensure improved communications and to ensure appropriate outcomes are achieved for service users in a timely mannerProvide the Ombudsman with an explanation and/or evidence of how the Council will monitor its service improvements (a, b and c listed above) to ensure the faults experienced by Mrs X and Mr Y do not reoccur.

  • Buckinghamshire Council (21 012 774)

    Category: Adult care services Date: 07-Jul-2022

    Summary

    Miss X complained the Council failed to appropriately plan for her transition from children to adult care services, and to support her to stay with her foster family until she was 25 on a staying put arrangement it had previously agreed. There was fault in the way the Council considered a staying put arrangement for Miss X. The Council failed to appropriately plan for Miss X’s adult care needs. The Council agreed to pay Miss X £1000 to recognise the frustration and distress this caused her and to reconsider her request for a staying put arrangement with her foster carers.

    Service improvements

    The Council agreed to remind relevant staff members to consider requests for staying put arrangements for foster children in line with the statutory guidance and its own policy.The Council agreed to review all staying put arrangements for foster children it has declined in the last 12 months to ensure it considered them in line with the statutory guidance and its own policy.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings