Service improvements

Buckinghamshire Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire Council as a CSV file.

  • Buckinghamshire Council (20 008 280)

    Category: Adult care services Date: 25-Aug-2021

    Summary

    The Council’s delay progressing Mr X’s request for a Disabled Facilities Grant was fault. There is also fault in how the Council dealt with Mr X’s application to the housing register. As a result, Mr X spent two years in accommodation where he could not access bathing facilities. The Council has agreed to apologise and pay Mr X £7350.

    Service improvements

    The Council has agreed to consider how it can ensure the DFG process is effectively coordinated between Adult Social Care and Housing.The Council has agreed to ensure applicants for Disabled Facilities Grants are informed of the timescales and any possible delay.The Council has agreed to produce guidance or information for applicants for Disabled Facilities Grants explaining the process and the various Council departments involved. This should be provided at the outset by the Occupational Therapist.

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