Buckinghamshire Council (24 019 776)

Statement Upheld Special educational needs 08-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Buckinghamshire Council (24 019 819)

Statement Upheld Special educational needs 08-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Buckinghamshire Council (24 020 181)

Statement Upheld Special educational needs 08-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Buckinghamshire Council (24 010 348)

Statement Upheld Special educational needs 09-Apr-2025

Summary: Ms X complained the Council did not provide an appropriate remedy when it accepted it delayed completing an annual review of her son, Y’s, Education Health and Care (EHC) Plan and failed to provide his educational provision for one academic year. The Council did not provide an appropriate remedy for the year of education and special educational provision Y did not receive. The Council will pay Ms X £2,450 to recognise the injustice caused to Y.

Buckinghamshire Council (24 018 924)

Statement Upheld Special educational needs 11-Apr-2025

Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Buckinghamshire Council (24 019 197)

Statement Upheld Special educational needs 11-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Buckinghamshire Council (24 019 208)

Statement Upheld Special educational needs 11-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Buckinghamshire Council (24 020 745)

Statement Upheld Special educational needs 27-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Buckinghamshire Council (24 008 864)

Statement Upheld Charging 15-May-2025

Summary: Mr X complained the Council charged the late Mrs Y for respite care after telling the family it would be free. He also complained Mrs Y spent longer than planned in respite care due to the Council’s poor communication and management of the case. This caused the family distress. We found the Council at fault for failing to provide clear and timely information about charges for Mrs Y’s respite care. But we did not find the Council at fault over the time Mrs Y spent in respite. The Council agreed to apologise and make a symbolic payment for the distress caused.

Buckinghamshire Council (24 011 211)

Statement Upheld Special educational needs 21-May-2025

Summary: Miss X complained that the Council did not deal with her request for an Education Health and Care Plan (EHC Plan) within statutory timescales and her daughter, Y, did not receive a suitable education while out of school. We found there was delay in assessing Y and issuing an EHC Plan. We also found the Council did not have sufficient regard to its duty to ensure Y received a suitable education. We recommended an apology, a payment to recognise distress and a symbolic payment to recognise education that Y missed as a result of the fault we found.