Service improvements

Bristol City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • Bristol City Council (24 007 483)

    Category: Planning Date: 13-Aug-2025

    Summary

    Mr B complained about the process followed by the Council when it gave planning permission for a house behind a listed terrace where he lives. We upheld the complaint, finding the Council’s planning committee did not follow its published procedure after it initially refused to support the planning application. We also found the Council at fault for delay in answering Mr B’s complaint. We considered these faults caused injustice, although we could not say the outcome of the planning application would have been different. The Council has accepted these findings and at the end of this statement, we set out the action it has agreed to remedy that injustice and to avoid a repeat.

    Service improvements

    The Council agreed to issue a reminder to the Chairs and Members of its planning committees on its existing procedure, where Members voted to reject a planning application against officer's advice. The procedure required the Chair to ask Members of committee to defer the application to the next meeting. The Council was in the process of reviewing the procedure and this may change. But in the meantime it agreed that if Members were to depart from this procedure they would record reasons for that departure.

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