Service improvements

Bristol City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (24 001 418)

    Category: Planning Date: 23-Jan-2025

    Summary

    Ms X complained the Council has failed to take enforcement action against a neighbour for breaching planning permission and building a rear extension too high. The Council is at fault for the severe delay in deciding whether to take enforcement action. This has caused Ms X distress, time and trouble. The Council has agreed to apologise and make a payment to Ms X. It will also decide whether to continue with enforcement action and carry out a review of its planning enforcement service.

    Service improvements

    The Council is at fault for severe delay in deciding whether to take enforcement action. The Council has agreed to carry out a lessons learned exercise from the complaint to identify the reasons behind the severe delay in its planning enforcement. The Council will then incorporate the findings into the its existing improvement plan for Planning Enforcement and Development Management.The Council has agreed to share its progress against its planning and development improvement plan with the Ombudsman.The Council has agreed to share the Ombudsman's decision with the relevant overview and scrutiny committee as part of its existing planning and development improvement plan reporting and share the record of the meeting with the Ombudsman.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings