Service improvements

Bristol City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (21 017 107)

    Category: Planning Date: 30-Jun-2022

    Summary

    Miss X complains the Council incorrectly advised her to submit a non-material amendment (NMA) application for changes to existing planning permission which it then rejected, after it deemed the changes as material, incurring a £234.00 fee. There was no fault in the initial advice the case officer gave Miss X. However, there was fault with the Council’s on-line guidance which did not clearly manage an applicant’s expectations around pre-application advice. The Council agreed to carry out a review of its on-line guidance around NMA applications.

    Service improvements

    The Council agreed to review its online guidance around pre-application advice for non-material amendment planning applications so it clearly explains what information applicants should provide so the case officer can provide informed advice. The guidance should also manage an applicant's expectations that any advice is not binding.

  • Bristol City Council (21 007 917)

    Category: Planning Date: 20-Apr-2022

    Summary

    Mr B complained that a supermarket near his house was taking deliveries outside of the hours specified by a planning condition. There was fault by the Council. It has not communicated a clear decision-making process or plan to Mr B so that he knows what action he might expect the Council to take to resolve this. Also, it took too long to serve a breach of condition notice and to decide whether to take further action. This caused Mr B injustice and the Council has agreed to take action to remedy this.

    Service improvements

    Formulate a plan as to how the Council will resolve outstanding planning enforcement matters,with expected timescales where possible so that there is no avoidable delay,and communicated this to the complainant.

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