The Council agreed to review procedures to ensure officers give early advice about the need for applicants to provide supporting evidence for claims about household’s needs.The Council agreed to review procedures to ensure household needs are recorded on file so the information is accessible and visible to any other officer dealing with the case.The Council agreed to review how it assesses an applicant’s needs when providing temporary accommodation.The Council agreed to provide a copy of the banding reduction review outcome when completed.The Council agreed to review why it took five months to move the complainant after deciding the accommodation provided was unsuitable.The Council agreed to review procedures to ensure officers advise homeless applicants who already have secure accommodation about the implications this might have on rent and council tax.The Council agreed to ensure officers have clear guidance about providing consistent advice about whether to surrender a tenancy where a family has fled violence.The Council agreed to consider what action it can take to ensure the cause of delay under stage 2 of the complaints process is not repeated in future.