Service improvements

Bristol City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (21 001 783)

    Category: Environment and regulation Date: 04-Jan-2022

    Summary

    The Ombudsman found fault by the Council on Mr H’s complaint of it failing to take enforcement action against dwellers of 2 caravans parked on the road near his home. There was a failure to keep records of visits and of officer assessments when deciding the encampment was ‘Low Impact’ under its policy. The Council also failed to communicate with Mr H since April 2021 when a manager retired. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to review its current practice of officer visit and assessment decisions to ensure proper records are made and retainedThe Council agreed to review why there was no communication with the complainant when the manager left to avoid any repetition of this failure in the future.

  • Bristol City Council (21 000 033)

    Category: Environment and regulation Date: 17-Dec-2021

    Summary

    Mr A complains the Council failed to act when he raised concerns over his neighbours fly tipping. This caused a continuing build up of waste around his house. The Ombudsman finds fault with the Council for delaying acting without clear rationale. The Council has agreed to pay Mr A a financial remedy and consider service improvements.

    Service improvements

    The Council has agreed to consider how it monitors continuing reports of inappropriate waste disposal, and whether it should be applying the community trigger to reports similarto those made by complainants.If the Council finds that it should be applying the community trigger to such reports, the Council has agreed to provide further training and guidance to staff handling such issues.

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