Service improvements

Bristol City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (22 008 123)

    Category: Education Date: 17-Mar-2023

    Summary

    Ms X complained about the Council’s failure to provide her son, Child Y, with suitable education for over a year, including support for his special educational needs. She also complained about delay and how the Council managed the case. We have found the Council to be at fault. To remedy the injustice, the Council has agreed to apologise, make a payment to Ms X and review its practices.

    Service improvements

    The Council has agreed to reflect on the issues raised in this decision statement and identify any areas of service improvement, particularly around communication with parents and delay in the EHCP process. It should also review its policies and procedures to ensure the Council retains oversight and responsibility for its duties to children unable to attend school.The Council should prepare a short report setting out what the Council intends to do to ensure similar problems not reoccur. This report should be sent to the Ombudsman.

  • Bristol City Council (21 018 896)

    Category: Education Date: 23-Aug-2022

    Summary

    The Council’s delay completing an annual review of B’s Education, Health, and Care Plan and failure to issue an amended Plan within statutory timescales was fault. The Council was also at fault for failing to ensure the education provision in B’s Plan was in place. As a result, B started post-16 education without an up-to-date Plan and missed six months of Speech and Language Therapy. To remedy this injustice, the Council has agreed to apologise, pay £1,750, and act to improve its services.

    Service improvements

    The Council has agreed to identify and implement a mechanism to ensure the Council checks SEN provision is in place following a phase transfer and/or issuing a new or amended EHC Plan.

  • Bristol City Council (21 015 811)

    Category: Education Date: 29-Aug-2022

    Summary

    the Council delayed issuing a final education, health and care plan and failed to consider providing alternative education provision when Mr B’s daughter stopped attending school. As a result Mr B’s daughter missed out on education and special educational needs provision. An apology, payment to Mr B and review of the process to manage completion of education, health and care plans is satisfactory remedy.

    Service improvements

    Within two months of my decision the Council should review its procedure to ensure there is a process in place to identify when production of an EHCP is approaching the 20 week date to ensure timescales are not breached.

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