Service improvements

Bristol City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (21 007 446)

    Category: Education Date: 04-Mar-2022

    Summary

    Ms B complained about delays in the Education, Health and Care (EHC) process. She complained the Council failed to issue her son, C’s, final EHC plan within the statutory timeframe. We found fault with the Council. The Council agreed actions to remedy the injustice to Ms B.

    Service improvements

    • Update the Ombudsman with the Council’s progress in relation to reducing the number of live EHC assessment case that are over the 20-week statutory timescale.• Send a copy of the final decision to the relevant scrutiny committee so there is democratic oversight of the extent of the problems affecting children and families waiting for EHC assessments in Bristol.• Develop and implement a mechanism to assist it record when it has chased outstanding information from professionals for EHC assessments

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