Service improvements

Bristol City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (24 014 400)

    Category: Benefits and tax Date: 10-Mar-2025

    Summary

    Mr X complained that the Council incorrectly informed him that he did not need to pay council tax as his property was listed as HMO. Mr X was later informed he was liable for council tax from September 2023. We have concluded our investigation with a finding of fault. The Council acknowledges it provided Mr X with incorrect information and has proposed a suitable remedy.

    Service improvements

    Improve internal guidance or undertake staff training to ensure accurate and consistent advice on council tax liabilities, particularly in relation to HMOs and exemptions.

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