Service improvements

Bristol City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (21 001 155)

    Category: Children's care services Date: 30-Nov-2021

    Summary

    Mrs P complains the Council did not offer suitable support to her during a foster care placement. She also says the Council treated her unfairly and was responsible for sharing inaccurate information with her foster care agency. We found the Council failed to provide suitable support to Mrs P during the foster placement. The Council failed to share information and concerns with Mrs P and provide her with the means to support the young person staying with her and to make decisions in the young person’s best interests. Also, the Council failed to properly record key incidents about the foster placement with Mrs P and was responsible for reporting inaccurate information to her agency. These faults caused Mrs P to feel excluded and not part of the parental team responsible for the young person. We have therefore recommended a number of remedies.

    Service improvements

    The Council undertake a review process of the complainant's case. This review should focus oneach individual element of fault identified in this statement. The purpose ofthe review is to consider and implement service improvements for service usersin the future. The Council should provide evidence to the Ombudsman it hasundertaken the review, as well as what service improvements it has identifiedand implemented.

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