Service improvements

Bristol City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

Bristol City Council (20 012 222)

Category: Adult care services Date: 28-Jul-2021

Summary

Ms X complained about the way the Council dealt with her request for a Disabled Facilities Grant. We find the Council was at fault for delay in arranging the Occupational Therapy assessment. There were also faults in its communication with Ms X. The Council has agreed to apologise to Ms X for frustration caused. It is already writing an action plan to address Disabled Facilities Grant wait times.

Service improvements

The Council has agreed to remind relevant staff to record decision making and contacts on case records.

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