Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (20 010 294)

    Category: Other Categories Date: 19-Oct-2021

    Summary

    Mrs X complained the Council took too long to complete her licence and charged her for legal fees the amount of which she was not informed about at the outset. The Council has already admitted it was at fault when it delayed and failed to keep her informed of progress. It was also at fault for delaying in providing Mrs X with clear information about the amount of legal fees she needed to pay. The Council has already apologised and offered Mrs X £300 for the delays and failure to keep her updated. It has also agreed to apologise for its failure to provide timely information about the legal costs she would incur.

    Service improvements

    The Council agreed to remind relevant staff of the need to keep street trading licence applicants informed of the progress and timescales of their application.The Council agreed to ensure that where legal fees are to be incurred for licence applications, applicants are informed in advance there will be a charge and are advised of the amount as soon as possible.

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