Brighton & Hove City Council (22 010 676)

Category: Transport and highways Date: 10-Apr-2023

Summary

Mr B says the Council failed to tell him about court proceedings or give him an opportunity to pay a fine before referring the matter to bailiffs and should not have instructed bailiffs when it knew he was vulnerable. There is no evidence of fault in how the Council managed the case before it referred the matter to bailiffs on the first occasion. There is no evidence the Council properly considered Mr B’s vulnerability before referring the case to bailiffs on the second occasion. The Council’s offer to reinstate the original £30 penalty charge is satisfactory remedy, alongside developing a procedure for dealing with vulnerable debtors.

Service improvements