Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Brighton & Hove City Council (23 013 772)

Category: Housing Date: 29-Aug-2024

Summary

Mx Y complains the Council mishandled their homelessness application and placed them in unsuitable interim accommodation. The Ombudsman finds fault with the Council’s handling of the homelessness application. The Council has agreed to apologise to Mx Y and pay a financial remedy.

Service improvements

The Council has agreed to remind staff of the guidance for closing cases due to non-engagementThe Council will remind staff of its responsibility to provide interim accommodation at the outset, and when 'homeless at home' arrangements may be suitable for an applicant and the correct process to follow, if there is reason to believe an application may be in priority need.

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