Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (21 011 385)

    Category: Housing Date: 28-Jun-2022

    Summary

    Miss X complains the Council delayed deciding her mother’s homelessness application and placed her family in unsuitable accommodation. Miss X says this caused her and her family significant distress and caused them to live in unsuitable accommodation for longer than necessary. The Ombudsman finds fault with the Council for failing to explore whether Miss X’s mother was entitled to further support, and for delaying its decision about its housing duty. The Ombudsman also finds fault with the Council for failing to consider the suitability of the temporary accommodation it offered. The Council has agreed a financial remedy and service improvements.

    Service improvements

    The Council has agreed to review how it decides what support should be provided to thosefleeing domestic violence who wish to stay in their home.The Council has agreed to review how can make service improvements to ensure that homelessnessassessments are completed in a timely manner.The Council has agreed to review how it documents its decision-making process when considering thesuitability of interim and temporary accommodation.

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