Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (21 003 779)

    Category: Housing Date: 22-Feb-2022

    Summary

    The Council was at fault because it did not review the suitability of Mr & Mrs X’s bed and breakfast accommodation and consider moving them to self-contained temporary accommodation. It also took far too long to make a decision on their request for a review of their bedroom needs for their Homemove social housing application. The Council has agreed to provide a suitable remedy for the injustice caused by these faults.

    Service improvements

    The Council has agreed to issue a written reminder to case officers about the need to identify and forward requests for reviews or reconsideration of the suitability of temporary accommodation.

  • Brighton & Hove City Council (20 013 549)

    Category: Housing Date: 18-Nov-2021

    Summary

    the Council was at fault because it took far too long to deal with a request for a review of Mr X’s priority band and bedroom need for his Housing Register application. The delay caused frustration and uncertainty. We did not find fault with the decision to confirm his Band B medical priority. The Council has accepted our recommendations for a suitable remedy.

    Service improvements

    the Council will: •Draw up an action plan, with targets, to clear the backlog of review requests and send it to us; •Share the action plan with members of the relevant Council committee and give them regular progress reports.

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