Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

Brighton & Hove City Council (22 011 873)

Category: Environment and regulation Date: 20-Mar-2023

Summary

Ms D says the Council has repeatedly failed to collect her refuse. We found evidence of ongoing fault by the Council and have upheld the complaint and completed the investigation because the Council agrees to carry out monitoring and pay redress.

Service improvements

The Council agreed to review its missed bin collection reporting system.
Brighton & Hove City Council (22 011 189)

Category: Environment and regulation Date: 24-Mar-2023

Summary

Mr X complained the Council repeatedly missed bin collections causing distress and inconvenience. We found the Council at fault. We recommended it provide a further apology to Mr X, pay him £100 for distress, act to prevent recurrence and consider a remedy for others affected.

Service improvements

The Council will take action to ensure it has a process in place that allows it to meet its policy to collect rubbish weekly, even where there are faults with its vehicles.The Council will review any complaints received from other households about the same issue in the last 12 months and consider whether to provide a remedy for any injustice suffered.

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