Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (21 000 705)

    Category: Environment and regulation Date: 13-Dec-2021

    Summary

    Mr B complained that the Council failed to respond accurately or promptly to his complaint about missed bin collections. We found fault with the Council’s actions which caused injustice to Mr B. The Council has agreed to pay Mr B £300 and improve its complaints procedure of the future.

    Service improvements

    The Council has agreed to introduce a monitoring system for complaints toensure they are dealt with in a reasonable period of time.

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