Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (23 016 795)

    Category: Benefits and tax Date: 16-Jun-2024

    Summary

    Miss X complains about the handling of her Council Tax accounts by the Council. Miss X also contends that her place of study should otherwise attract a student exemption. We have concluded our investigation having made a finding of fault. We found that the Council did not bill Miss X correctly during her occupancy of Property A and did not correct the Council Tax bill until two years later causing Miss X an injustice. We have not investigated any complaint about Council Tax liability, nor Miss X’s right to a student exemption as it is reasonable for Miss X to appeal these matters to the Valuation Tribunal. The Council has accepted our recommendations.

    Service improvements

    Explain what it will do to ensure that correct exemptions and discounts are applied at the earliest convenience.

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