Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (24 015 366)

    Category: Adult care services Date: 15-Jul-2025

    Summary

    Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.

    Service improvements

    Give clear information and train relevant staff about the importance of making at least one formal offer of a care placement which is available and affordable within service users agreed personal budgets.Remind relevant staff to formally notify service users and/or their families and representatives of care home placement offers, and the Council should record on its system the date and details of the offers made.

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