Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (23 013 280)

    Category: Adult care services Date: 15-Aug-2024

    Summary

    Ms M complained the Council failed to address her concerns about the adult care services her son, Mr S, receives. The Council is at fault for delay reviewing Mr S’s care plan and failing to carry out a transport assessment.

    Service improvements

    The Council has committed to create a transport policy for adult social care uses and remind officers to complete annual reviews and transport assessments when needed.

  • Brighton & Hove City Council (23 011 982)

    Category: Adult care services Date: 13-Jun-2024

    Summary

    We found no fault with how a Council and NHS Trust completed a best interest decision about a discharge from hospital. We also found no fault with the time it took the Council to complete a care needs assessment. We did find there was service failure that led to a delay in arranging a care package. This prevented Mr Y from returning to his own home sooner. The Council has agreed actions we recommended to remedy the distress and the financial loss caused by the faults.

    Service improvements

    Within three months of the date of my final decision statement the Council agreed to:Review its market shaping and commissioning procedures for community adult social care providers to minimise delays in sourcing care providers. It will ensure it has processes in place to meet its duties as set out in the Care Act 2014 and associated statutory guidance.

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