Service improvements

Brighton & Hove City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Brighton & Hove City Council as a CSV file.

  • Brighton & Hove City Council (20 003 448)

    Category: Adult care services Date: 21-Oct-2021

    Summary

    Mr X complained about the Council’s handling of his late wife’s care. He said it failed to provide suitable overnight care and it wrongly withdrew the care it had arranged. As a result, Mr X said he and his wife experienced distress and uncertainty. We found the Council was at fault for the lack of clarity about what overnight care support Mrs Y would receive. On balance, it was also at fault for withdrawing the overnight care it had arranged. The Council agreed to apologise and make payment to Mr X to acknowledge the distress and uncertainty it caused him. As Mrs Y has sadly passed away, we cannot remedy the injustice she experienced.

    Service improvements

    b) remind its staff to ensure service users care needs are properly considered and the agreed support is recorded in temporary care plans. This includes in circumstances where informal carers are unable to provide care due to requiring hospital stay and during their recovery.

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