Brighton & Hove City Council (24 008 004)

Category: Housing Date: 16-Jun-2025

Summary

Mr B complained about how the Council handled his housing situation. The Council has not shown that it took into account the mould and disrepair when it decided the family should stay until the landlord’s notice expired. The Council did not always communicate with Mr B or deal with his complaints properly, and it did not always give its legal homelessness decisions in writing. This caused Mr B distress and uncertainty. The Council should apologise to Mr B, make symbolic payments, and remind staff that decisions should always be given in writing.

Service improvements

Brighton & Hove City Council (23 015 251)

Category: Housing Date: 16-Jul-2025

Summary

The Council was at fault for failing to have due regard to Ms X’s rights before ending her occupation of a property as a property guardian. The Council was also at fault for failures in its homelessness service, not providing interpreting and translation services and not meeting costs it promised to pay. The Council has agreed to remedy the injustice to Ms X by making payments and acting to improve its services.

Service improvements