Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bolton Metropolitan Borough Council as a CSV file.

  • Bolton Metropolitan Borough Council (21 000 188)

    Category: Planning Date: 06-Apr-2022

    Summary

    Mr B complains that there was fault in the way the Council granted planning permission for his neighbour to extend the neighbouring property. The Council did not keep adequate records of the representations received from Mr B, and there was delay in responded to his complaint. However, the Ombudsman has not found that this affected the Council’s consideration of the application, so we cannot question the merits of the Council’s decision to grant planning permission.

    Service improvements

    The Council will remind officers of the legal requirement to keep consultation responses on the planning file and that the Ombudsman considers it fault not to keep written records of site meetings.

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