Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bolton Metropolitan Borough Council as a CSV file.

  • Bolton Metropolitan Borough Council (21 012 225)

    Category: Planning Date: 28-Mar-2022

    Summary

    Ms X complained about the Council’s decision to approve a large storage facility on land near her home. Ms X said the new building is large and affects her amenity. We found fault because the wording of a planning policy document is unclear and ambiguous. In addition to an apology to Ms X for any confusion that may have been caused, we have recommended that the Council should review the document and correct it as necessary. It should also review its document checking processes to avoid similar faults in future.

    Service improvements

    The Council agreed to review the wording of its planning validation list and correct as necessary.The Council agreed to review its planning policy document checking processes to ensure they are adequate.

  • Bolton Metropolitan Borough Council (21 008 796)

    Category: Planning Date: 25-Jan-2022

    Summary

    Mrs X complained about the Council’s planning decision. We found fault because there was an inconsistency between the Council’s statement of community involvement document and its delegation scheme, which the Council has agreed to remedy.

    Service improvements

    The Council has agreed to correct a discrepancy between its statement of community involvement and its constitution.

  • Bolton Metropolitan Borough Council (20 003 914)

    Category: Planning Date: 14-Jun-2021

    Summary

    Mr X complains the Council has not dealt properly with planning permissions for a quarry site. The Council is at fault because it delayed taking enforcement action and has not properly considered whether enforcement action is necessary. Mr X has suffered distress. The Council should pay Mr X £200 for his distress, conduct a new review of compliance with planning permission and reconsider what action it should take.

    Service improvements

    Within 12 weeks of this decision Complete a new review of compliance monitoring at the pre-existing quarry site, ensuring current and past activities are reviewed against planning permission B, making reference to any known or suspected contaminants, and include a recommendation whether a periodic review is appropriate;Consider the outcome and recommendations of the new compliance monitoring report and decide whether a periodic review is required and, if found, how any breaches or potential breaches of planning permission should be addressed

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