Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Bolton Metropolitan Borough Council as a CSV file.

  • Bolton Metropolitan Borough Council (21 004 995)

    Category: Environment and regulation Date: 02-Mar-2023

    Summary

    Miss X complained about how the Council dealt with her reports of anti-social behaviour near her home. There was fault in how the Council failed to properly consider some of its powers and failed to tell Miss X about the anti-social behaviour case review process. The Council agreed to apologise and process a case review application on Miss X’s behalf.

    Service improvements

    The Council agree to remind relevant staff in its planning, environmental health, community safety and complaints teams about the anti-social behaviour case review process and that they should direct complainants to the process where it might apply.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings