Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bolton Metropolitan Borough Council as a CSV file.

  • Bolton Metropolitan Borough Council (20 006 338)

    Category: Environment and regulation Date: 06-Aug-2021

    Summary

    The Council was at fault because it served an invalid abatement notice on the complainant’s neighbours, meaning its attempt to prosecute them then failed. The Council has already offered a remedy for the injustice this caused, but has agreed to increase this remedy at our recommendation. The Council was also at fault for its poor complaint handling, but it has already offered an adequate remedy for this. We find no fault in other elements of the complaint.

    Service improvements

    The Council has agreed to provide a summary of the procedural changes it has made, to ensure it avoids a recurrence of the error with the abatement notice.

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