Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bolton Metropolitan Borough Council as a CSV file.

  • Bolton Metropolitan Borough Council (24 020 246)

    Category: Education Date: 02-Feb-2026

    Summary

    Miss X complained about delays by the Council in reviewing her child’s Education, Health and Care Plan and its failure to provide a suitable education for them when they could not attend a school. We found the Council was at fault for not completing the review on time and for its complaint handling, which caused injustice to Miss X and her child. However, we found there was no fault in how the Council considered its duty to secure alternative education provision for Miss X’s child. The Council has agreed to apologise to Miss X and her child to remedy their injustice and make changes to its service to prevent the same fault happening to others.

    Service improvements

    The Council will review how it completes reviews of Education, Health and Care (EHC) Plans and identify any improvements it needs to make to that process to ensure it is still able to complete reviews within the legal time frames when a parent or young person makes a request for Education Other Than At School during the EHC Plan review process. It will provide us with a copy of a timebound action place to make any improvements it has identified.

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