Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Bolton Metropolitan Borough Council (23 017 268)

Category: Benefits and tax Date: 25-May-2024

Summary

We will not investigate this complaint about the Council’s handling of Mr & Mrs X’s council tax account as the Council has offered a suitable remedy and we cannot add to it.

Service improvements

The Council will provide feedback to its council tax team on how it can improve the way it deals with vulnerable customersThe Council has agreed to ensure that enforcement action for council tax debts is placed on hold in future when there is a complaint ongoing

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